The policy at the Grantham Denture Clinic is that all outstanding payments by the patient are due at the Insertion or Denture Pickup appointment, when they take home their finished denture—whatever the procedure(s). When you have decided to begin treatment for any type of denture construction, a deposit would be required. If a Cast Metal Framework Partial Denture has been decided to be constructed, then a deposit is required in the amount of approximately $200 (the cost of the metal frame from the lab) to cover the expense at the time of the impressions. If you have insurance coverage and we have the results of what the insurance pays, then your balance would be needed up to 50%.
Payment Options
For Payment, we accept:
- Visa & Mastercard credit cards
- Interac Debit cards
- Cell phone tapping (Apple Pay & Google Pay)
- Cash
- All dental insurance plans
There is no GST/PST/HST. For credit and debit cards, we accept tapping up to whatever limits your financial institution allows (beyond that you will need to insert the card into the machine and enter your PIN). We also accept (only) Credit Card payments over the phone (according to Canadian banking policy, Interac Debit Cards require in-person payment using the merchant terminal (the handheld machine)).
Dental Insurance
If you have Dental Insurance, then usually we would send away a Predetermination (Estimate) to your insurance company (electronically, online, fax or by mail—depends on which method your insurance company accepts), before we start the work, to see what their coverage is for the procedure in question. Sometimes we get that an answer back immediately, though usually it takes 1-6 weeks, depending on how busy your insurance company is. As soon as we hear back from them, we can let you know what your portion would be for the procedure, after what your insurance covers; or if you hear back from them, usually via a letter in the mail, then you can contact us about the results: if insurance is covering some or all of the payment, then you can bring that letter with you to your next appointment for us to photocopy. From the Predetermination results, you can then use this information as part of your decision-making process if you so wish on whether you would like to proceed.
On your last (Insertion or Pickup) appointment, we will send off the actual Invoice to your insurance company for their portion based on the Predetermination, and collect from you your payment of your portion. However, sometimes (not often) an insurance company pays differently from what they said they would pay in the Predetermination results. If this is the case, then we will need to contact you to let you know there is either an outstanding balance (if insurance paid less than expected), which you are responsible for, or a refund coming (if they paid more), or we could put your refund towards your next future procedure. If the electronic Invoice results came back immediately with you still in the office, and the amount is different than the Predetermination results, then we will just adjust your portion that we collect from you accordingly.
Financial Help
Financial help may be available through three possible programs if you meet their criteria. But please note that it is still unclear whether #1, the federal plan, will replace #2 and/or #3:
(1) the new Canadian Dental Care Plan, which provides financial assistance to all eligible Canadian residents with an annual adjusted family net income of less than $90,000 who do not have access to dental insurance.
(2) the Ontario Seniors Dental Care Program (OSDCP) through the Quest Community Health Centre, which provides financial help for seniors (over 65) making under $22,000/yr and having trouble paying for denture work (not available for ODSP/OW patients).
(3) the Brushed Aside Program, which is a Dental Care Access Program of Community Care, St Catharines and Thorold, in partnership with United Way Niagara, that can help adults (18+) in financial need who need denture work: contact Community Care at 905-685-1349 ext 228 (note: unfortunately, at the time of this writing, there is a note on Community Care’s Health Support page specifying that the Brushed Aside Program “is currently paused due to a lack of needed resources”).
Receipt
At the minimum, you will receive a computer print-out of your receipt, outlining not only all of your payments for this particular service and how they were made, but also details of the service that we provided. You can use this receipt and all others from us to claim all your payments to the Grantham Denture Clinic during the current calendar year as an eligible medical expense deduction on your income tax return.
In addition, if you paid by credit or debit card via our merchant terminal in the office, then you will also receive the paper receipt that rolls out of the terminal.
If you paid by credit card over the phone, then if you would like, we can mail you that terminal receipt along with the main computer printout receipt.
Our Mission at Grantham Denture Clinic for more than 50 years (first with father Joe and now with son Tim as your denturists) has always been to bring our patients exceptional solutions, techniques and quality care to their denture needs along with a compassionate approach, creating a calming environment with confident, yet gentle, personalized denture care, always putting our patients first. We just love the joy we bring to our patients’ lives when we fit them with a denture that makes them feel whole again.
Office Hours
| Mon | 9:00am-5:00pm |
|---|---|
| Tue | 9:00am-5:00pm |
| Wed | 9:00am-5:00pm |
| Thu | 9:00am-5:00pm |
| Fri | Closed |
| Sat | Closed |
| Sun | Closed |
